Welcome to our Frequently Asked Questions page for our plant-based meal service. We would love to hear from you!
There are two best ways to reach us:
- Online Chat: you can access the real-time online chat by pressing the Blue icon in the lower-right corner of the screen.
- Email: you can email us at firstname.lastname@example.org
Managing My Account
Does my subscription auto-renew?
Your subscription will automatically auto-renew each month. You can adjust your subscription by visiting the “Account” page on our website.
How do the weekly plans work?
Each subscription is based on a weekly subscription, however your meals will be delivered each week, typically on Mondays. Once you begin your subscription a representative from MANNA will reach out to you to coordinate your delivery details, date and approximate delivery time window.
Can I choose and pick my meals?
The majority of our subscription clients prefer eating our “Chef’s Selection” meals, which is an automatic meal schedule created by our Head Chef. However, at the beginning of each month you will be emailed an online form to select any optional meals that you may prefer outside of the “Chef’s Selection” schedule.
How do I skip or pause a week or month?
You can pause your account for a month by going to the “Account” section on our webpage. However, if you need to pause for a week, we may be able to manually pause your subscription on the backend with enough notice or gift your one week to a friend. To find out if you can pause for a week or two, please email email@example.com
When will my subscription start?
If you have signed up for our service it will start on the Monday after nine days after you completed your purchase online. Once you sign up, please go to the "account" tab on our website, there you will see a blue button under "My Account" heading on the top left of the screen. The blue button will say "Select meals for >date<". This will indicate the date your first meals will arrive. If you have any questions, or require more information please join us for a live chat with our website site team (blue chat button on the lower right-side of screen) or email us at firstname.lastname@example.org .
Recipes & Ingredients
Why is MANNA Menu meals so healthy?
All of our meals are carefully designed, curated and audited by our team of nutritionists. Each meal has gone through several iterations to maximize the nutrient levels and make them as nutrient dense as possible, while at the same time expanding the taste.
Do you provide nutritional and calories information?
Will my food stay fresh?
Our meals typically stay fresh to eat for seven days after delivery. Each meal will have a Best Before date to help you enjoy your meals before they expire.
Can I freeze my food?
Delivery & Packaging
How much does delivery cost?
Currently, delivery in the Greater Vancouver area is only $5! For outer areas of lower mainland (Whistler, Surrey, Abbotsford, White Rock etc..) additional delivery fees may apply.
Can I send back or recycle the packaging?
Yes, the majority or our packaging is recyclable and reusable. We have carefully designed our services to try and reuse as much packaging as possible. If you could wash and put your Cooler Bag and Condiment Kit Containers/Sac outside your door on the day of your next delivery so that we can retrieve them.
What if I am not home on my delivery day?
If you have a unique home delivery situation, please email us at email@example.com so we can determine the best way to navigate the delivery at your residence.
Where do you deliver?
Currently, we deliver in the Greater Vancouver Area.
About MANNA Menu
Is MANNA Menu a subscription service?
Yes, our meal service is weekly subscription designed to help more people enjoy plant-based meals at home, and make it easier to consistently maintain a plant-based diet over the long-term.
Is there a minimum length for a subscription?
The minimum length of a subscription is one week, however you can select just to try our service on a week to week basis. Please sign up to see how good and nutritious plant-base meals can be.
How do I earn Charitable Rewards with my MANNA subscription?
As a customer of MANNA you earn up to 5% Charitable Rewards points on every dollar you spend on your subscription with us (excluding taxes).
Rewards points say up to to 5%, how do I the full amount?
When you start your subscription with MANNA you will automatically earn 2% points on every dollar (excluding taxes) that you spend with us. After 6 consecutive months of subscription service, your rewards points bump to 5%, and will continue at that level for each consecutive month you subscribe. If you cancel or pause your account for more than 4 weeks, then you reward points drop back down to 2%, and will continue at that level until 6 months of subscription service before your points level bumps back up to 5%.
How do I redeem my Charitable Rewards?
You will need to create a Charitable Bank account at www.charitable impact.com. With your charitable bank account and the money in it, you can then send that money to any registered Canadian Charity of your choice. For more details on how to use your Charitable Bank account dollars, please visit www.charitableimpact.com.
Your rewards points are converted into Canadian dollars each month and deposited into your Charitable Impact account.
What is the current balance of my rewards points?
When you are browsing our website on your desktop, you will see the Charitable Rewards button on the far right side screen, halfway up. When you click on that button, it will show you your total rewards points accumulated with your purchases. However, this is not an accurate measure of the money in your Charitable Bank account, it is a summary of the total points accumulate over the lifetime of your business with MANNA.
To see your current balance of your Charitable Bank account please log into your account directly at www.charitableimpact.com.
How long does it take for my rewards points to be deposited into my Charitable Bank account?
We process your points every month, however it can take as long as 5 to 7 weeks for the money to show up in your Charitable Impact account.
What if I do not have a Charitable Bank Account with Charitable Impact?
You will be contacted by Charitable Impact directly with instructions on how open your new Charitable Bank Account, or link your Rewards Points to an existing Charitable Bank account with Charitable Impact.
What if I already have a Charitable Bank Account with Charitable Impact?
If you have an existing Charitable Bank Account and you want your MANNA Charitable Rewards Points deposited into that account, then please email us at firstname.lastname@example.org with your Name, Address and specific Email address associated with that bank account. We will then be able link your MANNA Rewards account with your Impact Account.